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Shipping Policy

Sheldon Hill Forestry Supply offers our customers FREE SHIPPING on orders at or over $99. This offer is valid on shipments to locations within the contiguous US. Oversized or heavyweight products do not qualify for our Free Shipping offer.

Shipments that qualify for our Free Shipping offer will be shipped using a wide selection of carriers and shipping methods. We will choose the carrier and ship "Best Way".

Shipments that do not qualify for our Free Shipping offer will be shipped “Best Way”, or by customer’s preferences.

OUR FREE SHIPPING POLICY DETAILS

Freight (regular ground freight) will be prepaid on all orders over $99 to single shipping points within the contiguous United States (excluding Alaska, Hawaii, Puerto Rico and other US territories).

overweight Look for this image while shopping on our site, which indicates OVERSIZED or HEAVYWEIGHT products.

OVERSIZED or HEAVYWEIGHT products do not qualify for our Free Shipping offer.

Also, orders TOO HEAVY to remove from delivery vehicle by hand and delivered to residential or commercial areas with no docks or forklifts, may incur a lift-gate charge. It is important to let us know in advance if you will require lift-gate service.

Our Free Shipping policy does not apply to INTERNATIONAL SHIPMENTS. International shipments are quoted on an individual basis, depending on destination, weight and dimensions.

USPS estimates are currently not integrated. ALL orders under $99 WILL be charged freight. USPS rates are usually the same or lower than UPS estimates.

GENERAL SHIPPING POLICY

  • All materials are sold FOB Shipping Point.
  • Any ancillary charges are the responsibility of the customer.
  • All other shipments are FOB Shipping Point and freight is added to invoice.
  • Any damage in transit or loss of freight is the responsibility of the carrier. Claims should be made directly to the freight carrier.

UPS BUSINESS DAYS IN TRANSIT FROM OUR WAREHOUSE

This map is a general representation of UPS Ground transit times based on when your shipment leaves our warehouse.




QUESTIONS?

If you have any questions regarding our shipping policies, please contact our Customer Service staff:
Phone: 845.657.6658
Email: cs@shforestrysupplies.com
Monday - Friday: 8:00am - 5:00pm (EST)
Saturday: 8am - 12pm
Sunday: Closed